Do you want to know what makes me cringe? Usually when I walk into a concrete producer’s facility I ask, “Who is in charge of quality control?” Sometime I get a glib answer, “Everyone is in charge of quality control.” When I hear this I want to grab the person I’m talking to and shake some sense into them, because their answer means that there is no one in charge of quality control. I’m sure you have heard the story of Everybody, Somebody, Nobody and Anybody, but it is a good story so I will repeat it.
This is a story about four people named Everybody, Somebody, Anybody and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job. Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn’t do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have. Continue reading